Extremely disappointed with the bad customer experience. A staff named Audrey asked us whether we were withholding any items when the sensors beeped. The sensors have been beeping for a long while even when other people passed by. There were other staff present but she seemed to pick on us. BADE!

The customer service at Watsons Singapore - Ngee Ann City was disappointing. The staff seemed disinterested and unhelpful. The store was also quite messy and disorganized. I expected better from a reputable brand like Watsons.

I visited the Watsons Singapore - Ngee Ann City branch to purchase some personal care products. The store had a good selection and the prices were reasonable. The staff were helpful and knowledgeable. Overall, a positive experience.