Twelve Cupcakes

Twelve Cupcakes is close to West Mall, 1, Bukit Batok Central Link, Bukit Batok, Singapore, Southwest, SG-05, 658713

  • Address: 1 Bt Batok Central, #01-05A West Mall, Singapore 658713
  • Phone: +65 6253 1274
  • Website: twelvecupcakes.com
  • Latitude, Longtitude: 1.3500111, 103.7492852

Twelve Cupcakes, opening hours today

Day of week Open Close
Sunday 10 AM 10 PM
Monday 10 AM 10 PM for the week
Tuesday 10 AM 10 PM
Wednesday 10 AM 10 PM
Thursday 10 AM 10 PM
Friday 10 AM 10 PM
Saturday 10 AM 10 PM
Twelve Cupcakes reviews

I ordered a rocky coco crunch 6inch cake from West Mall branch on 25 June, asking for it to be collected at Bukit Panjang Plaza branch on 1 July. …

indian lady keep mia-ing. waiting for my foodpanda to be accepted for self pick up came to the store no one was there at all. the device kept ringing for 30-45mins straight. then tried to placed an order at another timing also not at …

there was only one staff in store but she was using her phone, had to call her 2-3 times before she heard me. ordered a cake and informed her how many candles i needed and she just put a box filled with candles on the counter top for me to take myself. bad customer service.

2023-08-29 Joyce

I ordered a rocky coco crunch 6inch cake from West Mall branch on 25 June, asking for it to be collected at Bukit Panjang Plaza branch on 1 July. The cake was ready for collection at the designated branch on the specified date. The taste of the cake was delicious, with a rich chocolate flavor and a nice crunch from the coco crunch toppings. The cake was also moist and not too sweet. The presentation of the cake was beautiful, with a nice swirl design and neatly placed toppings. The staff at the Bukit Panjang Plaza branch were friendly and helpful. Overall, I had a positive experience with Twelve Cupcakes.

2023-08-29 Sarah

I had a terrible experience at the Twelve Cupcakes branch in West Mall. I ordered through Foodpanda for self-pickup and specified the pick-up time as soon as the order is accepted. However, when I went to the store, there was no one there. I tried calling the store multiple times but the phone kept ringing with no answer. I had to wait for 30-45 minutes before someone finally showed up. The staff apologized but it was a huge inconvenience for me. I expected better service from Twelve Cupcakes.

2023-08-29 John

I visited the Twelve Cupcakes branch at Bukit Panjang Plaza and was disappointed with the service. There was only one staff member in the store and she was constantly on her phone, not paying attention to the customers. I had to call her multiple times before she heard me. When I ordered a cake, I informed her about the number of candles I needed for it. Instead of helping me, she just put a box filled with candles on the counter for me to take myself. This was very unprofessional and showed a lack of customer service. I was not satisfied with my experience at Twelve Cupcakes.

2023-09-13 Rachel

I ordered cupcakes from Twelve Cupcakes for a friend's birthday party and was impressed with the quality of their products. The cupcakes were moist, flavorful, and beautifully decorated. They were a hit at the party and everyone enjoyed them. The staff at the branch I visited were friendly and helpful, and the service was quick. The cupcakes were also reasonably priced, providing good value for money. I will definitely order from Twelve Cupcakes again in the future.

2023-09-18 Daniel

I had a disappointing experience at the Twelve Cupcakes branch in Jurong West. I ordered a cake for my niece's birthday and requested a specific design. However, when I went to pick up the cake, it was not as per the design I requested. The staff apologized and offered to redo the cake, but it was already late for the party. The taste of the cake was average, nothing special. I was disappointed with the lack of attention to detail and the inconvenience caused. I would not recommend Twelve Cupcakes based on my experience.

2023-09-23 Melissa

I visited the Twelve Cupcakes branch at NEX Mall and had a pleasant experience. The store had a cozy and inviting atmosphere, with comfortable seating arrangements. The decor was modern and stylish, creating a nice ambiance. The staff were friendly and attentive, providing excellent customer service. The cupcakes I ordered were delicious, with a wide variety of flavors to choose from. The prices were reasonable and the portion sizes were generous. Overall, I had a great experience at Twelve Cupcakes and would highly recommend it.

2023-09-28 David

I ordered a dozen cupcakes from Twelve Cupcakes for a small gathering and was impressed with the quality of the cupcakes. Each cupcake was moist, fluffy, and packed with flavor. The toppings were beautifully designed and added an extra touch of elegance to the cupcakes. The staff at the branch I visited were friendly and efficient, and the order was ready on time. The prices were reasonable for the quality of the cupcakes. I would definitely order from Twelve Cupcakes again.

2023-10-03 Sophia

I had a disappointing experience at the Twelve Cupcakes branch in Tampines Mall. I ordered a cake for my sister's birthday and requested a specific flavor. However, when I went to pick up the cake, they had given me a different flavor. The staff apologized and offered to exchange it, but it was already late for the celebration. The taste of the cake was average, nothing exceptional. I was not satisfied with the service and attention to detail at Twelve Cupcakes.

2023-10-08 Michelle

I visited the Twelve Cupcakes branch at Clementi Mall and had a wonderful experience. The store had a clean and inviting atmosphere, with a pleasant aroma of freshly baked cupcakes. The staff were friendly and helpful, providing excellent customer service. The cupcakes I ordered were delicious, with a wide selection of flavors to choose from. The prices were reasonable and the portion sizes were generous. The cupcakes were beautifully decorated and made for a perfect dessert. I would highly recommend Twelve Cupcakes.

2023-10-13 Ryan

I had a frustrating experience at the Twelve Cupcakes branch in Orchard Road. I placed an order for cupcakes through their website for delivery, but my order was never delivered. I called the branch multiple times but nobody answered the phone. I sent an email to their customer service but received no response. I was disappointed with the lack of communication and the inconvenience caused. I would not recommend Twelve Cupcakes based on my experience.

2023-10-18 Amanda

I visited the Twelve Cupcakes branch at Jurong Point and had a pleasant experience. The store had a cozy and inviting atmosphere, with comfortable seating options. The decor was simple yet elegant, creating a nice ambiance. The cupcakes I ordered were delicious, with a wide variety of flavors to choose from. The staff were friendly and attentive, providing good customer service. The prices were reasonable and the portion sizes were satisfying. Overall, I had a positive experience at Twelve Cupcakes.

2023-10-23 Michael

I had a disappointing experience at the Twelve Cupcakes branch in Bugis Junction. I ordered a cake for my daughter's birthday and requested a specific design. However, when I went to pick up the cake, it was not the design I requested. The staff apologized and offered to redo the cake, but it was already late for the party. The taste of the cake was average, nothing exceptional. The service was also slow and unorganized. I would not recommend Twelve Cupcakes based on my experience.

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