WORST exchange policy I’ve encountered. Had purchased dresses on their online store, and the sizing had not fit. Made a trip down to their Tampines outlet, and was turned down by a staff member who constantly provided very unhelpful assistance. I had to insist on seeing a manager and after a prolonged discussion, they agreed to provide an exchange, but only if I paid for postage to return the items. Overall, a very disappointing experience.

I had a terrible experience at The Closet Lover. The staff were rude and unhelpful. I bought a dress and when I got home, I realized there was a defect in the fabric. When I brought it back to the store, they refused to give me a refund or exchange. They said it was my fault for not checking the dress before leaving the store. I will never shop here again.

I had a great experience shopping at The Closet Lover. The staff were very helpful and friendly. They helped me find the perfect dress for a special occasion. The quality of their dresses is excellent and the prices are reasonable. I highly recommend this store.