Went there during a weekday non-peak afternoon to return my parcel for the first time and was lost. Approached the counter for help and she readily went out to show me how to use the POP Station for a hassle-free return process. Even after …

Went in the morning and staff were very helpful with sending my souvenirs from all over Asia. Line went quickly. Make sure you go down the outside escalators into the Basement level. Missed this detail originally and it took me a few minutes to find.