Having bought the expensive z fold 4, it experienced black screen of death. Had to repair but its a messy affair. Pre Booked an appointment but found out its unnecessary as one can actually book a slot on the day itself. Went down, service …

I am writing to express my disappointment with the service provided at your store. While there was nothing wrong with the environment, I found the staff to be poorly trained and inexperienced. Specifically, I was dissatisfied with the way the staff handled my inquiries and the lack of knowledge they had about the products. I expected better service from a Samsung Experience Store.

I walked into the store earlier to inquire about the limited colors for the s23u. The young staff member I spoke to was not helpful at all. He told me to go online, even though I explained that the online waiting time was 1-2 months and I wanted to explore other options. He did not provide any assistance and just brushed me off. Very disappointing customer service.

I had a bad experience with my z fold 4, which had a black screen issue. I had to bring it in for repair, which was a messy process. I had pre-booked an appointment, but later found out that it was unnecessary as I could have booked a slot on the day itself. When I went to the store for the repair, the service was slow and the staff seemed overwhelmed. Overall, it was not a pleasant experience.