Very helpful service by Lily. Leather of sponge of my headset was torn and I needed help to find replacement. Jabra website customer service was no help at all. I managed to purchase the replacement sponge online and Lily kindly helped to change them for me. Much appreciated.

Asked for an exchange for my purchase as it is still under warranty. They said ok to go on Saturday (which turns out to be a public holiday). But they didn’t say anything and just a ok. When I went down, the shop was closed and afterwards, they replied for us to check the website even though they said ok to do an exchange on Saturday.