My husband booked me for a Spa treatment for my birthday. It was a terrible experience. He had selected the Chi Jewel. It started with the therapist stroking my back. When I said I did not feel like it was a massage, she said this was …

Hubs and I came here during our honeymoon - we opted to go for the full Chi, The Enchanted Journey package, which is a 2.5h treatment with 30min body scrub (+ shower), 60min full body massage, 60min facial. Initially, they were apprehensive about extending the couple's room for us (because our booking ended an hour before last booking time) but they did eventually so YEY.

My experience at Chi, The Spa was disappointing. The spa had a dated atmosphere and was not visually appealing. The wait time for my treatment was longer than expected and the reservations process was confusing. The value for money was not satisfactory, considering the quality of services provided. The customer service was subpar, with staff members appearing disengaged and unhelpful. The massage was average, with the therapist not applying enough pressure. The facial was lackluster and the therapist did not provide explanations or assistance. Overall, I would not recommend Chi, The Spa.

I had a wonderful experience at Chi, The Spa at Shangri-La Rasa Sentosa. The spa had a serene and tranquil ambiance. The wait time for my treatment was minimal and the reservations process was efficient. The value for money was great, considering the quality of services provided. The staff were friendly and professional, providing excellent customer service. The massage was relaxing and the therapist was attentive to my specific needs. The facial was rejuvenating and the products used were high quality. Overall, I had a fantastic time at Chi, The Spa.