Walked in to order the 6 inch chocolate cake with payment made and requested to collect an hr later as I had to run an errand. Came back to find my cake sitting out on the counter instead of the chiller/fridge. The cake care instructions were on point - keep in cool dry place out of sunlight, etc. Even chocolate ganache to finish the cake cooled off . This time they didn’t. The one guy at the counter said they had asked someone to keep in chiller for me. Lol! They should have told me this when cashier took orders and I made payment. I didn’t find the young part time staff who took my order to include any info about the counter guy taking over the storage of cake I bought . I was mad my cake warm when I saw it weren’t put in chiller when I came back. (Roll eyes) Next time try to observe more at the counter if such cases like this happened to ensure customer cakes are indeed put in the storage area that’s guarantee usual temperature as per product care. Hope you guys amend this. Consistency is what keepa bringing customers back. Cherry on top no cherry when the order was finalised which I did ask for.

Bought Awfully Chocolate cakes for the first time, got the Flourless Chocolate Cake & Salted Butterscotch Brownie. Have heard a lot of great things about their chocolate cake and frankly speaking it was a little underwhelming, I was … More;